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July 17, 2024


CCI From Our Customers’ Point of View

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“The team offered a systematic approach to reviewing our call arrival patterns and better aligning staffing to that volume to deliver the best possible access for our customers. Overall our work with Mary and the rest of the team was highly productive and their project work with Aetna clearly added value to our operation. We appreciated their contributions and I would recommend their talents to any organization.”

Regional Business Customer Operations Call Manager
Major US Healthcare Company

“Today we go live with Assurant Health. As with any effort, there are a couple of MVPs. Mary Scheetz, you were our front line with the client, and did a remarkable job managing the client expectations and all the iterations that went on.”

Chairman & CEO
Major US Healthcare Company

“Over the past six years my company has successfully outsourced many engagements to Contact Center Innovations. I view the consultants provided by CCI as an extension to my own team, with the same experience and expertise in the contact center environment.”

“CCI has always demonstrated the professionalism and thought leadership required to manage complex engagements, most of which require direct interaction with the top clients or CIOs. All projects have been on time, within budget, and provided exceptional customer satisfaction. In addition, most of the accounts have contracted for additional work due to their confidence in CCI.”

Telecommunications Customer/Partner, Senior Director
Top 5 Management Consulting Company

Industries Served

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  • Federal Government
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  • Healthcare
  • Higher Education
  • Home Appliance
  • Information and Publishing
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  • Retail Trade
  • Security
  • Telecommunications
  • Transportation
  • Travel