Contact us: 215-867-9128
June 15, 2024


Consulting Concepts & Innovations

No guarantees

The CCI website is established for the purpose of informing clients and visitors to the site about our firm. It is not intended to be treated as advice and there is no guarantee the information is correct, complete or up to date.

Why CCI?

World-class multimedia contact centers

Accurate assessments of current system capabilities

“One-stop shopping” approach to appropriate solution sets

Market and application expertise in most business areas

Best practices for one-contact resolution

Increased revenue per call

Improved service levels

Streamlined processes for ongoing results

Higher customer satisfaction

Optimized staffing and scheduling

Reduced hiring and training costs

Improved employee morale and retention

Effective recognition programs

Increased agent performance and productivity

Enhanced front-line management skills